Article ID : 00015230 / Last Modified : 08/14/2016

Error: Obtaining Information. Preparing to connect to Gracenote. Please wait. appears after stopping a disc.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

As part of the normal operation, the Blu-ray Disc® player will attempt to retrieve disc information from the Gracenote® CDDB service when the playback of a disc has stopped. As part of this functionality, the Obtaining Information. Preparing to connect to Gracenote. Please Wait message will appear on the screen.

To prevent the Blu-ray Disc player from automatically trying to attain this information, change the settings in the Gracenote menu or Gracenote Setting to Manual.