Article ID : 00015382 / Last Modified : 08/16/2015

The home theater system locks-up or freezes during an update.

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The home theater system (HTS) will stop responding duing the system software (firmware) update if the BD/DVD function was not set before starting the update. Follow these steps if the HTS has stopped responding after trying to perform a system software (firmware) update using the Network update feature.

  1. Unplug the HTS from AC power. Plug it back in and turn it on.
  2. Press the BD/DVD function button.
  3. Re-attempt the Network Update process.