Article ID : 00015902 / Last Modified : 03/29/2019

There is no sound coming from the tablet speakers.

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Follow these troubleshooting when there is no sound coming from the tablet speakers.

IMPORTANT: Before starting this procedure, make sure the AC adapter is connected to the tablet charge connector and is plugged into a working wall outlet. Image

NOTE: Because each of these steps represents a possible solution to this issue, check the tablet speaker (audio) status after completing each step.

  1. Ensure there are no headphones plugged into the tablet.

    NOTE:  When headphones are plugged into the tablet, all audio is routed to them and no sound will be heard from the tablet speakers.

  2. Ensure there is nothing blocking the speaker holes on the tablet. Image
  3. Press the volume up + button until the volume is at full. Image

    NOTE:  Once you press the + button, the volume level indicator will appear. You can continue to press the volume up + button, or tap and drag the volume level slider to the full volume setting. Image

  4. If nothing happens or there is no on-screen display when the external volume up + button is pressed, follow this procedure to turn the volume up via the tablet Settings screen.
    1. On the desktop, tap the Home icon. Image
    2. In the upper-right corner of the desktop home screen, tap the Apps icon. Image
    3. In the Apps screen, tap the Settings icon. Image
    4. In the Settings screen, tap to select Sound.
    5. In the Sound screen, tap Volume. Image

      The three different functions that can have the volume adjusted are:

      • Music, video, games, & other media
      • Notifications
      • Alarms
  5. Perform a reset procedure.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. Go to Product Repair.