Article ID : 00015986 / Last Modified : 08/16/2015

I cannot import music files into the Digital Photo Frame.

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The photo frame only supports music files in the MP3 format. Make sure your music files are in the MP3 format before importing them into the photo frame.

NOTE: When importing music files into the internal memory of the photo frame, always save them in the root directory in the MUSIC folder. The photo frame cannot playback music files saved in a folder created inside the MUSIC folder.