Article ID : 00016218 / Last Modified : 03/29/2019

When the tablet is connected to a computer, the computer recognizes the tablet but the tablet contents are not displayed.

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This condition will occur if you have setup the tablet to use a PIN, password or pattern screen lock option and the tablet is locked when you connect it to the computer. Image

To see the tablet content and access the files, unlock the tablet by entering the appropriate PIN, password or pattern.

NOTE: If the tablet is unlocked when connected to the computer and you can see the files, those files will remain visible and can be accessed even if the tablet goes into sleep mode or is locked.