Article ID : 00017120 / Last Modified : 09/10/2018

How to reset Windows Media® Player 12 to factory default settings.

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NOTE:  Windows Media Player 12 will not display shared files on DLNA devices.

IMPORTANT: Make sure to close Windows Media Player 12 before preceeding.

This will revert all settings for Windows Media Player 12 back to factory defaults:

  1. Configure the operating system to show all hidden files and folders .
  2. Go to C:\Users\"username"\AppData\Local\Microsoft\Media Player.
  3. Select all files and folders in the Media Player folder and back them up in a new folder somewhere on the computer.
  4. After back up is complete, select all files in the Media Player folder and delete it.
  5. Re-open up Windows Media Player 12 and re-setup (re-associate any folders, scan, allow for sharing).