Article ID : 00017146 / Last Modified : 03/03/2016

Unable to play, stream, or throw media content using the DLNA feature.

Applicable Products and Categories of This Article

 IMPORTANT:
  • Make sure that the Internet video device is connected to an active Internet connection.
  • Make sure that the latest system software update has been performed on the Internet video device.

The words play, stream, or throw are used to describe sending media over a DLNA® network from one device to another. Use this solution if you have set-up your DLNA Certified® devices  according to the instruction manual or help file of each device and you are still experiencing difficulty getting your DLNA network to function.

  1. Is the Media Server, Media Server Software and Client Device all DLNA Certified?
    • If the answer is Yes go to Step 2.
    • If the answer is No replace the device with a DLNA Certified device.

    NOTE: Not all products are DLNA Certified devices guaranteed to work in every DLNA network.

  2. Are the Media Server and Client Device on the same network? If they are on the same network, the Client Device will be able to see the Media Server as in the following example: Image

    NOTE: You can also do the same check from the Media Server file sharing application. Refer to the supplied operations guide or help files for information on how to check and see if the Client device is listed in the screen.

    • If the answer is Yes go to Step 3.
    • If the answer is No follow the sub-steps below:
      1. Confirm that the devices are connected to the same network. This can be done by doing an IPCONFIG check using a computer. In locations where there are several different Wi-Fi networks close to each other, one device could actually connected to different network.
      2. Make sure that the Firewall settings on the router  are not preventing the Media Server from seeing the client device. Refer to the instructions supplied with the Router or contact your Internet service provider for assistance.
      3. Reset the router.
      4. If the router has the UPnP setting turned On, try turning it Off and reboot the router.
      5. If the router has the IGMP snooping setting turned On, try turning it Off and reboot the router.
  3. Can the Client Device see the Media Server?
    • If the answer is Yes, go to Step 5.
    • If the answer is No try the following:
      1. Refresh the Internet services feature on the client device.
      2. Verify that the maximum number of servers on the Client device has not been met. If the number has been exceeded remove other Media Servers. Refer to the manual supplied with the Client device for further information.
      3. Run the Network Diagnostic or Troubleshooting feature of the Client Device.
      4. Power cycle the Client Device, the Router and the Media server by turning each one off and then removing the power cord for 1 minute.

        NOTE: Always refresh or rescan the Client Device to search for media servers after making any of the changes listed above.

  4. Can the Media Server see the Client Device?
    • If the answer is Yes, go to Step 5.
    • If the answer is No try the following:
      1. Check the firewall settings on the router to make sure that it is not preventing the Media Server from seeing the Client Device.
      2. Make sure the Client Device was set-up correctly.
      3. If using a wireless connection, make sure that the Internet signal is not being interrupted or lost. Refer to the manual or help files for the Internet speed requirements.

        NOTE: A Wired connection is recommended to reduce interference or loss in speed.

  5. Can you see the file you want to play from the Client Device?
    • If the answer is Yes, go to Step 6.
    • If the answer is No try the following:
      1. Confirm all necessary settings are enabled on your Media Service Device. The following solutions will provide assistance when using a Windows 7 PC:
      2. If the Client Device being used is a computer, try temporarily disabling firewall and virus protection Through the firewall or Security Suite application. Some firewall and virus scanners can control the access of the computer input and output.
  6. The media file is listed on the play list but will not play.
    • Download the sample files  to the Media Server and confirm that it plays.

      NOTE: If the device is able to play one of these files, then the media file being used may not be formatted in a manner that is supported by the Client device. DLNA supports specific file formats or profiles. Media files that do not match the profiles are not supported.

    • If you are still experiencing problems, we also suggest trying another Media Server software such as Serviio, Skifta, Twonky. Or another Media Server and repeat the set-up process.
    • The third-party software recomended above are provided for your convenience and should be used at your own risk. Sony does not support nor guarantee the reliability of unsupplied 3rd party software.