The message Check the connected device appears when connecting the camera to a computer running a Windows XP operating system.
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A computer running Windows® XP operating system may not recognize the camera and display Check the connected device message when the version of the Windows Media® Player installed on the computer is version 10.
Follow these steps if you are using Windows XP with Window Media Player 10 and the error appears.
- Disconnect the camera from the computer,
- Connect the camera to the computer.
- Transfer the images.