Article ID : 00017502 / Last Modified : 12/22/2011

No sound or no picture appears when the network media player is being used with a TV and home audio system.

Applicable Products and Categories of This Article

Check the following if there is no sound and if pictures appear only when the player is connected to the TV and the TV is connected to a home audio receiver or home theater system. Image

  • Make sure that the HDMI® cable is connected securely.
  • Make sure the TV and audio system are set to the correct input.
  • Set the Audio (HDMI) setting on the player to PCM.
  • Make sure that the volume setting on the TV and the audio receiver are set to an appropriate level.
  • Make sure that the speaker output setting on the TV is set correctly.

    NOTE: Depending on the functionality of the TV, you may need to connect the player directly to the audio receiver or home theater system and then connect a video output cable from the audio device to the TV. Image