Article ID : 00017524 / Last Modified : 08/16/2015

The attached lens cannot be manually focused.

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Follow the steps below to troubleshoot if the attached lens cannot be manually focused:

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. Make sure the camera is set to the manual focus (MF) mode.
  2. Try manually turning the focus ring on the lens.
  3. If the focus ring does not turn, remove the lens from the camera body.
  4. While the lens is removed from the camera, try turning the focus ring.

    NOTE: If the focus ring on the lens cannot be turned manually when not attached to the camera, the lens may require service.

  5. If the focus ring can be turned without any difficulty, reattach the lens to the camera.
  6. Try turning the focus ring on the lens to achieve focus.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.