Follow these steps below to troubleshoot this issue.
NOTE: Because each of these steps represents a possible solution to this issue, check the viewfinder status after completing each step.
- Make sure the diopter and width between the viewfinders is properly adjusted by turning the diopter dial.
- If the binoculars is used by more than one person, adjust the diopter each time the user changes.
- Adjust the diopter for each eye separately.
- Make sure Focus is set to Auto.
- Make sure the lens and viewfinder are clean. If the lens is dirty, clean it with a soft, dry cloth.
- Make sure the inner surface of the lens is not fogged.
- If moisture condensation has occurred, turn off the binoculars for at least one hour and power on again.
NOTE: In environments with large temperature differences or high humidity, moisture may condense inside the lens. To prevent moisture condensation when bringing the binoculars from a cold place into a warm place, put the binoculars in a plastic bag and seal it tightly. Remove the bag when the air temperature inside the plastic bag has reached the surrounding temperature.
If a 3D image appears as a double image when the subject is too close, use the FINDER 2D/3D button to switch the display to 2D.
If you have completed all of the steps and the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.