Article ID : 00018020 / Last Modified : 02/22/2018

The Walkman® player does not turn on, is frozen or the screen is black.

Applicable Products and Categories of This Article

If you are experiencing any of these problems with your Walkman® Player:

IMPORTANT: Before resetting the walkman, make sure that no song, video etc. is being played back.

  1. Press the RESET button on the back of the player using a thin object such as a paper clip.
  2. Test the Walkman player for proper functionality.
  3. If you are still having this issue, the battery may be depleted and will require a charge. Connect your Walkman player to a computer and allow it several minutes to charge. When it has enough charge to turn on, the USB storage in use message will display. However, you will still need to charge the player more if you want to disconnect it from the computer and use it.

    IMPORTANT: If you charge via a USB connection and leave your Walkman Player connected to the computer to charge and the computer goes into sleep or hibernation, charging will stop. If left connected, your battery may begin to discharge. To avoid this, turn off any sleep or hibernation settings while charging or set your sleep or hibernation settings to come on after your Walkman Player has been charged and then disconnect it from the computer once charging has completed.