Article ID : 00018030 / Last Modified : 02/19/2016

The memory card cannot be inserted into the memory card slot.

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If the memory card cannot be inserted into the memory card slot, look inside the memory card slot to make sure nothing is preventing the memory card from going in. After you are sure nothing is obstructing the memory card slot, make sure to position the memory card with the notch on the right side (according to the diagram on the inside battery cover) before pushing it inside.

memory card slot

NOTE: The memory card slot uses both the Memory Stick PRO Duo™ media and Secure Digital (SD) memory cards, but the notch on each memory card is located on opposite sides. Since the notch always needs to be positioned to the right side, the metal contacts on the memory cards will be facing a different way depending on which type of memory card is used.