Article ID : 00018378 / Last Modified : 10/02/2017

The Camcorder Doesn't Display the Correct Colors

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The following functions may not be available on some models. Check your manual for model-specific information. Manuals are posted on your model support page.

  • This may occur if NightShot or NightShot plus for high-sensitivity recording is ON.
  • Make sure that the following options are correctly set for the scene you are recording.
    • White Balance
    • Scene Selection
    • Picture Profile
    • Picture Effect
    • Gamma Disp. Assist
  • The Auto Back Light function makes the image brighter and the recording may look washed out. Change the Auto Back Light setting to suit the lighting situation.

If the colors still look wrong, reset the camcorder to the default settings , and then adjust the settings according to the scene.

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.