Article ID : 00018464 / Last Modified : 06/06/2014

I receive an Error 5 message during a system update and cannot continue, reboot, restart, or get the tablet to respond.

Applicable Products and Categories of This Article

An Error 5 message during a system update indicates a failure to write to the system memory (RAM). Service will be required to resolve this issue.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.