Article ID : 00018568 / Last Modified : 08/16/2015

I am unable to operate my audio speaker.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

To ensure the proper function of the audio speaker while using an Apple® iPad® or iPhone® or iPod® mobile digital device, check the following:

  • Update the firmware (software) version of the Apple device to its latest version.
  • Update the firmware (software) version of the audio speaker to its latest version. Downloads are posted on your model support page.
  • Verify that no other device is streaming using the AirPlay® wireless technology at the same time.