Article ID : 00018650 / Last Modified : 08/14/2016

Unable to access some or all of the Internet apps through a proxy server.

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The use of a proxy server is not supported when trying to listen to music, view pictures, or watch videos using Internet apps on the device. While some devices or apps may connect or display a connection, playback is not supported or guaranteed. We recommend using the device in a home environment where the device is connected directly to a modem or router.