IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Insufficient battery charge can cause the portable speaker to malfunction. If the built-in rechargeable battery power is almost depleted, connect the AC adapter to charge the battery.
Battery capacity decreases over time and through repeated use. If the operating time shortens extremely, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.