Article ID : 00018894 / Last Modified : 08/16/2015

After updating the Tablet operating system, an App shortcut or Widget does not work or displays a NOT SUPPORTED error.

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This issue can sometimes occur because the path where the App shortcut or Widget is pointing gets broken when the operating system is updated. To resolve the issue, remove the App shortcut or Widget that is not working, and then recreate the App shortcut or Widget in the same location. This will establish a new, working shortcut or Widget connection.