Article ID : 00018928 / Last Modified : 06/06/2012

An error message appears when attempting to update the firmware.

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The following error messages may appear when attempting to update the firmware on the Blu-ray Disc™ (BD) player:

  • Error: Version upgrade cannot be started when using the rechargeable battery. Plug into a power outlet.
  • Error: The batteries are insufficiently charged. Charge the batteries and try again.
  1. The AC Adapter must be connected when performing system firmware updates.
  2. Make sure the batteries are fully charged.