Article ID : 00019060 / Last Modified : 05/18/2015

The viewfinder is not working - no image shows inside the viewfinder.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If possible, try moving your eye a little closer to the viewfinder. The viewfinder has a proximity sensor. If you are not close enough to the viewfinder it will not turn on.

This also may happen if the FINDER/LCD Setting option selected in the camera menu is set to Manual. To resolve this issue, you can either change this setting to Auto or press the FINDER/LCD button on the camera body.

NOTE: If model-specific information is required to complete any of the operations mentioned in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.