Article ID : 00019416 / Last Modified : 06/09/2014

The car stereo system does not work properly.

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If the car stereo system does not operate properly, follow the steps below.

  1. Press the SOURCE button for 2 seconds to turn off the unit.
  2. Leave the unit turned off for 10 seconds.
  3. Press the SOURCE button to turn back on the unit.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.