Article ID : 00019468 / Last Modified : 08/16/2015

No Wi-Fi® connection after turning the Network Media Player off and then back on.

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If you do not have a Wi-Fi connection after powering on the Network Media Player, refer to the following:

NOTE: After trying each step, check if you have a connection .

  1. Wait for a few minutes. Normally the router will automatically reconnect with the unit.
  2. Try resetting your router and/or modem.
  3. Go to the Wi-Fi section of the settings menu. It should reconnect.

    1. On your remote, press the Image button.
    2. In the Options menu, use the arrow buttons on your remote to select System settings and then press ENTER.
    3. In the Settings menu, use the arrow buttons on your remote to select Network and then press ENTER.
    4. In the Network screen, use the arrow buttons on your remote to select Wi-Fi and then press ENTER.
    5. In the Wi-Fi screen, use the arrow buttons on your remote to select Wi-Fi. It should reconnect to your network.

      NOTE: If Wi-Fi is not on, press ENTER to turn it on and then see if it connects.

    6. If this still does not work, let the Network Media Player rescan to find your router. You may need to select it and input your security key again.