There is no picture pass through and a black screen displays from a connected cable or satellite set-top box.
Follow the steps below to troubleshoot this issue.
- Make sure the Quick Start option in the menu is set to On.
IMPORTANT: For the picture pass-through to work, the Quick Start option must be set to On. If you did not select this option during initial setup, turn on the Quick Start setting .
- Check the HDMI cable connections.
- Make sure an HDMI cable is securely connected to the HDMI OUT on the set-top box.
- Make sure the other end of the HDMI cable from the set-top box is connected securely to the HDMI IN jack on the media box.
- Make sure an HDMI cable is securely connected to the HDMI OUT jack on the media box.
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Make sure the other end of the HDMI cable from the Internet TV is securely connect to the HDMI IN jack of the TV.
- Remove any Audio/Video (A/V) cables that may be connected to the set-top box to make sure there is no conflicting A/V output.
NOTE: It may be necessary to temporary disconnect the HDMI cables, then reconnect the cables back into the appropriate HDMI jacks.
- Make sure the set-top box power is turned on.
- Make sure the TV is selected to the proper HDMI input where the media box is connected.
- On the Internet TV remote control, press the TV button.
NOTE: This step should allow Live TV from the set-top box to pass through to the TV.
- If there is still no picture, turn the Internet TV and set-top box off and on.
If there is still no picture from the set-top box, connect the set-top box directly to the TV to make sure it is outputting a signal. If a signal is being output, go into the set-top box menu and select 1080i for the output resolution - all other output formats should be unchecked. Afterwards, reconnect the set-top box to the media player and follow the steps above again.
If the issue is not resolved, it is possible the set-top box may require a firmware update. If necessary, contact your service provider of the set-top box to check if a more recent firmware version is available.