Article ID : 00019748 / Last Modified : 08/16/2015

There are connection problems with a Hotmail account using the Email application.

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Connection problems with a Microsoft® Hotmail account are not unique to the Sony Tablet or the Email application. Follow these steps to adjust the Hotmail account server settings to help avoid these connection problems.

  1. On the desktop, tap the Home icon. Image
  2. In the upper-right corner of the desktop home screen, tap the Apps icon. Image
  3. In the Apps screen, tap the Email icon. Image
  4. In the Account setup screen, use the on-screen keyboard to enter the Email address and Password, and then tap to select the Manual setup button.

    NOTE: If you have previously set up an email account, the Email application will open to that account screen. Follow this procedure to get to the Account setup screen so that you can add an additional account:

    1. In the upper-right corner of the existing email account screen, tap the Menu button, and then tap Settings.
    2. In the Settings screen, in the upper-right corner, tap ADD ACCOUNT.

  5. In the Account setup screen, tap to select the POP3 button. Image
  6. In the Incoming server settings screen, use the on-screen keyboard to enter the following settings: Image
    • POP3 Server: pop3.live.com
    • Security Type: SSL/TLS
    • Port: 995

    NOTE: You will need to scroll the page to see all the required incoming server setting fields.

  7. Once that Incoming server settings information has been added, tap the Next button.
  8. In the Outgoing server settings screen, use the on-screen keyboard to enter the following settings: Image
    • SMTP Server: smtp.live.com
    • Security Type: STARTTLS
    • Port: 587
    • Click to place a checkmark in the Require sign-in box

    NOTE: You will need to scroll the page to see all the required outgoing server setting fields.

  9. Once that Outgoing server settings information has been added, tap the Next button.
  10. In the Account options screen, tap to select all the email account options you wish to enable, and then tap the Next button.
  11. In the Your account is set up screen, enter an account a name (optional) and set a name to be displayed on outgoing messages (required) using the onboard keyboard, and then tap the Next button.
  12. The Hotmail account setup is now complete and your Inbox will be displayed.