Article ID : 00020530 / Last Modified : 08/15/2016

An error message appears when installing the Sound Organizer software.

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An error message Windows® installer has encountered a problem and needs to close. We are sorry for the inconvenience. may appear during the installation of the Sound Organizer software when Custom setting is selected in the setup wizard window. If this occurs, there may be an issue with the operating system. Instead select Standard to install the software.