Article ID : 00020552 / Last Modified : 02/17/2016

Cannot view the song information when using Sound Organizer.

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The song information will not appear in the following cases:

  • If the song is not registered with Gracenote® technology
  • If the computer is not connected to the Internet
  • If there is a security software on your computer preventing the Sound Organizer to acquire the song information from the Internet

You can manually add or edit the song information in the Sound Organizer window by following the steps below:

  1. Highlight a music file from the Sound Organizer window.
  2. From the Menu bar, click File.
  3. Select Properties.
  4. Input the song information into the Properties window.
  5. Click OK.