Article ID : 00020646 / Last Modified : 08/26/2015

The SONY logo appears when turning on the media box, but then the picture on the TV screen turns black.

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When turning on the media box, the Sony® logo briefly appears and disappears from the TV screen. Afterward, the Home bar for the media box should display at the bottom of the screen. If the Home bar does not display and the TV screen remains blank, then further troubleshooting is necessary. Call the Sony customer support at (239) 768-7547 so we can further assist you.