Article ID : 00020856 / Last Modified : 08/25/2016

The zoom and focus ring does not turn smoothly or at all when the camera is mounted to a tripod.

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Depending on the size of the mounting shoe (mounting plate) for the tripod, the mounting shoe may interfere with the zoom and focus ring on the lens. If the mounting shoe is made of soft material such as rubber or cork, tightening the screw of the mounting shoe too much may make it difficult to turn the zoom and focus rings.

Try the following to resolve this issue:

  1. Slightly loosen the mounting shoe screw to reduce the force between the shoe and the camera.

    IMPORTANT: Do not loosen the screw too much to prevent from accidentally dropping the camera.

  2. Turn the camera left or right to change the angle it is positioned on the mounting shoe.
  3. Attach the camera using commercially available tripod adapter or quick shoe to prevent the camera mounting shoe from interfering with the movement of the ring.