Article ID : 00020868 / Last Modified : 08/16/2015

The battery in the camera does not charge when connected to a computer.

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Before attempting to charge the battery in the camera, the camera power first needs to be turned off as follows:

IMPORTANT: Disconnect the USB cable from the camera before proceeding with the steps below.

  1. On the camera, repeatedly press the NEXT button until PwOFF is shown in the display.
  2. Press the START/STOP (aka ENTER) button to turn off the camera power.

The USB cable can now be connected to the camera and computer. Afterwards, the CHG light located on the bottom of the camera will illuminate to indicate the battery is charging.

NOTE:  The battery may not charge if the computer is in a sleep or standby mode.