Article ID : 00020916 / Last Modified : 02/24/2020

The camera doesn't connect with the Smart Remote Control app

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you can't connect your camera to your mobile device through the Smart Remote Control™ app, make sure to install the latest version of the Imaging Edge Mobile app (PlayMemories Mobile™ app successor) on your mobile device.

    Note: You may need to update the operating system of your mobile device to install or update to the Imaging Edge Mobile app. For information about supported devices and operating systems, and how to use the app, go to the Imaging Edge Mobile app support page.