Article ID : 00021448 / Last Modified : 03/29/2019

Unable to use the digital optical cable supplied with the Sound Bar speaker.

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Prior to connecting the supplied digital optical cord, you must remove the plastic protector. The digital optical cable will not fit or make a connection on the speaker or source device if the plastic protector is not removed.

The following image provides an example of a digital optical cable with and without the plastic protector. Image