This error message may occur on a mobile device if the access to the Photo application has been restricted. Normally it is caused if the Don't Allow option was chosen during the setup of the PlayMemories Mobile™ application. This prevents the pictures from being copied.
Follow the steps below to resolve this issue.
- On your mobile device, go into the Settings options.
- Select Privacy.
- Select Photos.
- Set PlayMemories to ON.
After making the changes above, the error message should be resolved and you can now copy your images.