Article ID : 00022050 / Last Modified : 08/16/2015

How to troubleshoot third-party applications that have been downloaded and installed from the Google Play Store.

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Applications that have been downloaded and installed from the Google Play Store are supported by the company who produced the application and made it available for purchase or download. Most support and troubleshooting questions regarding specific aspects and operation of the application should be referred to them. But there are some steps that can be performed on the tablet to resolve some minor issues, regardless of the application.

Follow these steps whenever you have an issue with any third-party application downloaded from the Google Play Store.

  1. On the desktop, tap the Home icon. Image
  2. In the upper-right corner of the desktop home screen, tap the Apps & Widgets icon. Image
  3. In the Apps & Widgets screen, tap the Settings icon. Image
  4. In the Settings screen, tap to select Apps.
  5. In the Apps screen, tap to select the All tab. Image
  6. Under the All tab, scroll to locate and then tap to select the application that is having a problem.

    NOTES:

    • Because each of the next three steps represents a possible solution to this issue, check the functionality of the application after tapping each button and before tapping the next.
    • You will be presented with a confirmation prompt after tapping each button. At each prompt, tap OK.
  7. In the [Application Name] info screen, tap the Force Stop button.
  8. If the problem persists, tap the Clear Data button
  9. If the problem still persists, tap the Uninstall button.

NOTES:

  • If it was necessary to tap the Uninstall button, shut down and restart the tablet, visit the Google Play Store and download and install the app again.
  • If the problem persist even after the app has been uninstalled and reinstalled, then there is a problem with the app itself and you will need to contact the developer of the application for further information, support and troubleshooting.