Article ID : 00022124 / Last Modified : 04/16/2019

Unable to properly display or use Video & TV SideView application on my tablet.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If the size of your tablet is 7 inches, limitations apply to the Video & TV SideView™ Tablet version of the software. Install the Video & TV SideView Phone version from the Google Play™ Store.


  • The Video & TV SideView app version 4.0 or any subsequent versions will not work on a mobile device running an Android™ OS 4.0.x or an iOS® OS 7.0.
  • The Video & TV SideView app version 4.0 will only be available on a mobile device running an Android™ OS 4.1 or an iOS® OS 8 or later.
  • You can still continue using the TV SideView version 3.0 on an Android OS 4.0.x or an iOS 7.0. However, the Google Play Store or the Apple® App Store™ will not provide any earlier versions of the TV SideView app.
  • Do not uninstall the TV SideView app version 3.0 from your device. You will not be able to install the same version again if you uninstall the TV Side View version 3.0 from a device running Android OS 4.0.x or iOS 7.0.