Article ID : 00022294 / Last Modified : 08/26/2016

Why does the volume become low during or after swimming with the W Series Sports Walkman player?

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The sound quality of the W Series Sports Walkman® player may deteriorate if water gets inside the headphone sections (A). When you use your Walkman in the pool, be sure to choose the size of earbud carefully so that it fits fully into your ear and then insert the headphone sections firmly into your ears, so that there is no gap to allow water to get in.

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In addition, to prevent the Walkman player from accidentally coming off your ears, install the adjustment band onto the neckband before placing the Walkman on your ears. After wearing your Walkman with the adjustment band attached, adjust the position of the adjustment band to a position that feels firm.

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If water gets inside the headphone sections, hold your Walkman as illustrated and shake it about 5 times to remove the water. However, if there is still water is in the headphones, remove the earbud, put a dry cloth over the aperture of the headphone, and shake the headphones about 5 to 10 times.

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