Article ID : 00022720 / Last Modified : 06/05/2014

The picture on the SDMM51 LCD monitor fades to black, does not display or is distorted.

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This issue has been investigated by Sony, and it has been determined that service will be required to resolve the problem.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.