Article ID : 00023036 / Last Modified : 08/26/2016

The mouse is not working properly.

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Dirt build up on the mouse rollers will cause the trackball to work improperly. Cleaning the ball and mouse rollers with the following procedure will resolve the issue.

  1. Remove the collar on the bottom of the mouse that locks the ball in the mouse.
  2. Remove the ball from the socket.
  3. Clean the ball and mouse rollers with a small amount of isopropyl alcohol on a cotton swab.
  4. Place the ball in the mouse, insert the collar and return the collar to its locked position.