Article ID : 00023044 / Last Modified : 08/26/2016

How to troubleshoot the touchpad.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps to troubleshoot the touchpad.

NOTE: If model-specific information is needed for any of these steps, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. Shutdown the computer.
  2. Make sure there is no external serial, USB or IBM® PS/2® mouse connected to the system.
  3. Turn on the computer.
  4. If possible, connect a serial or PS/2 mouse to the notebook. If that mouse works, disconnect it and try the touchpad again.
  5. Reinstall the touchpad drivers from the Application Recovery CD.
  6. Reset the BIOS  defaults.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.