Article ID : 00023176 / Last Modified : 02/18/2011

How to reinstall the drivers for the portable player in the Windows® XP operating system.

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  1. Click the Start button, then click Control Panel.
  2. In the Control Panel window, under Pick a category, double-click the Performance and Maintenance icon.
  3. In the Performance and Maintenance window, under or pick a Control Panel icon, double-click the System icon.
  4. In the System Properties window, click the Hardware tab.
  5. On the Hardware tab, in the Device Manager box, click the Device Manager button.
  6. In the Device Manager window, click to select Other Devices.
  7. Click USB Device to highlight.
  8. On the menu bar, click Action.
  9. From the drop down menu, click Uninstall.
  10. In the Confirm Device Removal window, click the OK button.
  11. On the menu bar, click Action.
  12. From the drop down menu, click Scan for Hardware Changes.