Follow this procedure to troubleshoot if you are unable to install the SonicStage® software.
IMPORTANT: The installation must be performed while logged in as Administrator or to an account with Administrator rights when using the Microsoft® Windows® 2000 professional, XP, or Vista® operating system.
- Verify that the computer meets the system requirements to run the SonicStage® software.
- Close all programs before starting the installation process. This includes exiting/disabling items running in the system tray (you can usually close these by right clicking and selecting exit or disable from the menu).
- Delete temporary files by running Windows Disk Cleanup:
- Windows Disk Cleanup Windows 2000 professional and XP operating system
- Windows Disk Cleanup Vista operating system
NOTE: Before starting the installation process, temporarily disable any antivirus and anti-spyware software that may be running.
- In some instances, the installation appears to have stopped. This can happen if an installation dialogue box gets hidden behind the install window. Press and hold the ALT key and then press the TAB key until the dialogue box appears and then continue with the installation.
- A missing file may cause the installation to stop. An error may occur when the SonicStage® software is trying to uninstall a previous version of the OpenMG™ Jukebox or SonicStage® software and a file is missing or corrupt. If this issue occurs, reinstall the original version of the OpenMG™ Jukebox or SonicStage® software using the original installation CD and then start the installation process again.
- When installing from CD, the installation may take more than 30 minutes depending on the computer and the CD drive capabilities.
- If you are still unable to install the software, there may be an application/utility that is running in the background that is preventing the installation. You can install the software from Safe Mode to avoid the possibility of these applications/utilities from affecting the installation.