Article ID : 00025614 / Last Modified : 02/17/2016

The remote control does not work and the LCD screen on the audio receiver is blank.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot the remote control not working.

  1. Touch the LCD to activate the screen.
  2. Verify that the AC adapter is properly connected to the battery charger.
  3. Verify that the AC adapter is plugged into a known working AC wall outlet.
  4. Place the remote control in the base and leave on the base until the charge lamp turns green.
    NOTE: It may take up to six hours to completely charge the battery.

If the remote control still does not function after completing the above steps, service will be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.