Article ID : 00026006 / Last Modified : 08/16/2015

The video is not in color or appears blocky, blotchy, or snowy when playing back.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

These symptoms are normally caused by dirty tape heads. In rare cases, a faulty tape or a mechanical problem with the camcorder is the cause.

Follow the procedure below to troubleshoot any of these issues.

  1. Remove the tape from the camcorder.
  2. Use a dry head-cleaning cassette tape to clean the video heads.
  3. Remove the head-cleaning cassette from the camcorder.
  4. Insert the tape with the recorded video footage.
  5. Play the tape.
  6. If the issue is not resolved, clean the video heads with head-cleaning cassette a second time.
  7. Remove the head-cleaning cassette from the camcorder.
  8. Insert a new blank tape into the camcorder.
  9. Record new video footage onto the tape.

    IMPORTANT: Ensure there is sufficient light when recording. Recording in a low light or dark environment may cause the video to appear blotchy, snowy, or pixelated.

  10. After recording the new video footage, rewind the tape to the beginning.
  11. Play the tape.

    IMPORTANT: If the issue is not present when playing back the new tape, then the video footage on the previous tape may not have recorded properly because the video heads may have been dirty during the time of recording. It also is possible that the previous tape is faulty and should be discarded.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.