Article ID : 00026032 / Last Modified : 09/11/2015

Tracks transferred to the portable player cannot be found.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these troubleshooting steps to resolve this issue.

NOTE: Because each of these steps represents a possible solution to this issue, check the device status after completing each step.

  1. The NO DATA or FORMAT ERROR message may occur if the portable player has been formatted using the format utility in Windows Explorer. To correct this issue, format the portable player  using the format utility built into the Network Walkman® player.
  2. Disconnect the power source for 30 seconds.
  3. If using AC power, verify that the adapter is securely connected and plugged into a working outlet.
  4. If the unit does not work after the 30 seconds, remove the power source for 30 minutes.

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service will be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.