Article ID : 00026500 / Last Modified : 08/16/2015

The computer system stops responding when playing an MPEG file using the RoomLink™ Network media receiver.

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Follow this procedure to resolve the computer not responding when an MPEG file is played using the RoomLink™ Network media receiver.

  1. Click the Start button, and then click Control Panel .
  2. In the Control Panel window, under Pick a category , double-click the Performance and Maintenance icon.
  3. In the Performance and Maintenance window, under or pick a Control Panel icon , double-click the System icon.
  4. In the System Properties window, click the Hardware tab.
  5. On the Hardware tab, in the Device Manager box, click the Device Manager button.
  6. In the Device Manager window, double-click the Network Adapters icon.
  7. Under the Network Adapters icon, click to select the network adapter.
  8. On the menu bar , click Actions .
  9. On the Actions menu, click Properties .
  10. In the network adapter properties window, click the Advanced tab.
  11. On the Advanced tab, in the Property: box, click to select Off-load Segmentation .
  12. Under Value: , click the down arrow , then click to select Disable .
  13. Click the OK button.