Article ID : 00026688 / Last Modified : 08/16/2015

How to perform a hard reset on the CLIE® handheld.

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Follow this procedure to perform a hard reset on the handheld.

WARNING: There is a risk of data loss. Performing a hard reset will remove all added programs, updates and records stored on the handheld. It is strongly recommended to backup data and information on the handheld, if possible, before performing a hard reset.

  1. Remove the stylus from the handheld.
  2. Press and hold down the Power button.
  3. While holding the Power button, on the right side of the handheld , use the stylus to press and release the Reset button.
  4. Continue to hold down the Power button until the Palm OS® logo screen appears.
  5. Release the Power button.
  6. At the Erase all data? screen, press the up arrow on the scroll button .
  7. WARNING: There is a risk of software corruption. Do not attempt to use any handheld functions until after the Setup screens have been completed.

  8. Follow the on-screen prompts to complete the Setup screens.


  • If the Erase all data? screen does not appear, the hard reset has not been successful and must be performed again.
  • If the scroll button was used prior to the hard reset, the reset may not be performed.
  • If the handheld is inoperable and will not reset, recharge or replace the handheld battery and try again.