On July 13, 2009, support options changed for the software shipped with some Cyber-shot® cameras and Handycam® camcorders. Previously, support was provided by phone and on the Web by the PIXELA corporation. Support for the affected software is now provided by Sony only on the Web.
The support Web site for the software is still available at http://www.ppackage.com.
IMPORTANT: See the Sony® online news article for complete information.