Article ID : 00027286 / Last Modified : 06/12/2014

The power will not turn off.

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Follow the steps below to troubleshoot this issue.

  1. Ensure the HOLD function is not activated.
  2. If applicable, remove the battery or disconnect the power adapter.
The troubleshooting steps listed above should resolve your issue. If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.