IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow the steps below to troubleshoot this issue.
- Ensure no foreign objects have been inserted in the cassette tape compartment.
- Ensure the cassette tape is being inserted correctly.
- Attempt to insert a different cassette tape.
NOTE: If the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.
Troubleshooting and additional information: