Article ID : 00027492 / Last Modified : 02/15/2018

The compartment door for the cassette tape of the boombox will not close.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to troubleshoot this issue.

  1. Ensure no foreign objects have been inserted in the cassette tape compartment.
  2. Ensure the cassette tape is being inserted correctly.
  3. Attempt to insert a different cassette tape.

NOTE: If the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


Troubleshooting and additional information: