IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Follow the steps below to troubleshoot this issue.
- Ensure no foreign objects have been inserted in the cassette tape compartment.
- Ensure the cassette tape is being inserted correctly.
- Attempt to insert a different cassette tape.
NOTE: If the issue is not resolved, service may be required. Go to Product Repair.
Troubleshooting and additional information: