Article ID : 00027546 / Last Modified : 08/16/2015

The portable DVD player does not power on when using the battery.

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Follow this procedure to troubleshoot power issues when using the battery.

  1. Verify that the battery is connected correctly to the player.
  2. Charge the battery completely.

    NOTE: A complete charge takes approximately 2.6 hours.

  3. Verify that the HOLD switch is in the OFF position.
  4. Attempt to power on the player using the AC adapter.

    NOTES:

    • If the DVD player powers on with the AC adapter, the battery needs to be replaced.
    • If the DVD player does not power on with the AC adapter, service will be required .